If you'd like to apply for a refund, please submit a refund request within the Withdrawal period* and provide detailed information regarding the issue. Please be ready to provide us with some form of visual proof that the product was faulty.**

If you would like to submit a refund request, please use the Submit a request button. We kindly ask you to use the email address used to sign up for the program.

Please note that recurring payments are not refundable!

After receiving your refund request we will review it and get back to you within 24h.

To find out more about our refund policy please see Section 6. in our General Terms and Conditions.


*withdrawal period is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract.

**according to consumer rights legislation digital content is proved to be faulty if consumer proves that it isn't as described - it doesn't match any description given in an advert or other information provided by the Company at the time of sale.