How to contact support team How to contact support team

How to contact support team

If you were unable to find the answer to your question in our Help Desk, have any doubts or just need additional help, feel free to reach out to us!

💡 You can always contact us through the Submit a request section.

  • choose the topic
  • enter your email address
  • write your questions & add attachments
  • click on SUBMIT and our team will get back to you within 24h!

💡 Our certified Nutritionist team is also available for you through the Chat Section. You can log in to your account here: 

💡 Please note that if you contact the support team by using a different email address you used to create your account, we might need to ask you to verify your account by asking questions related to your payment. We might need the following information:

  • If you used PayPal: your PayPal email address and a screenshot of the receipt.
  • If you used a bank card: the full name of the account holder and the last 4 digits of the card used.
  • Screenshot or a receipt of the charge.
  • The email address you used to sign up.